At FitOne Training Hampstead Heath, our goal is to create a welcoming, enjoyable, and supportive environment for everyone. To ensure that all our members and staff can enjoy a positive and safe experience, we ask that you adhere to the following guidelines:
Initial Evaluation: All new members are required to complete a 1-2-1 evaluation session to help us tailor our support to your needs.
No Spectators: To maintain a focused training environment, we kindly ask that spectators do not enter the gym area. Feel free to relax in our reception area.
Personal Belongings: Please store all bags and valuables in the provided lockers or changing rooms. Note that Fitone Training Hampstead Heath is not responsible for lost or stolen items.
Appropriate Attire: Ensure that you wear safe, appropriate, and clean sportswear, including footwear, at all times during your workout.
No Glass Bottles or Cans: To ensure safety, glass bottles and cans are not permitted in the gym.
No Food: Food is not allowed in the gym area to maintain cleanliness and focus.
Substance Use: The use of alcohol or illegal drugs is strictly prohibited on the premises.
No Smoking: Smoking and the use of e-cigarettes are not allowed anywhere on our site.
Respectful Behaviour: We uphold a zero-tolerance policy for any foul or abusive language directed at staff or fellow members.
Equipment Care: Please respect the gym equipment. Wipe down machines after use, return equipment to its designated place, and report any faults to the staff.
Intended Use: Use gym equipment only for its intended purpose to ensure safety and functionality.
Litter: Dispose of any litter in the bins provided to help us keep the gym clean and pleasant.Failure to adhere to this Code of Conduct may result in immediate expulsion from the gym without a refund. For your safety and that of others, please report any concerns you may have.Thank you for your cooperation in making Fitone Training Hampstead Heath a great place for everyone!
Cancellation Policy:We understand life happens, cancel your reservation at least 9 hours in advance to ensure others can book your spot. After that it will be a £12 charge if you late cancel/no show for your class.
